Personal Data processed by this Website, either directly or through third parties, includes: email
address; Usage Data; Trackers; first name; last name; gender; date of birth; phone number; physical
address; profession; state; company name; language; profile picture; country; city; invoicing
information; Data communicated while using the service; contents of the email or message; User ID;
IP address; ZIP/Postal code; province; county; latitude (of city); longitude (of city); metro area;
geography/region; number of sessions; session duration; session statistics; referral URL; browser
information; time zone; operating systems; clicks; Universally unique identifier (UUID).
Details on each type of Personal Data collected are set out in the relevant sections of this privacy
policy or in explanation texts shown before Data is collected.
Personal Data may be provided voluntarily by the User or, for Usage Data, collected automatically
when using this Website.
Unless otherwise stated, all Data requested by this Website is mandatory. If Users do not provide
it, this Website may not be able to provide its services. Where this Website states that certain
Data is optional, Users may withhold it without affecting availability or functionality of the
Service.
Users unsure which Personal Data is mandatory may contact the Owner.
Use of Cookies or other tracking tools by this Website or by third-party services used on it serves
to provide the Service and the other purposes described in this document and the Cookie Policy.
Users are responsible for any third-party Personal Data they obtain, publish or share through this
Website.
Mode and place of processing the Data
Methods of processing
The Owner applies appropriate security measures to prevent unauthorised access, disclosure,
alteration or destruction of Data.
Processing is done using computers and IT systems, in line with procedures geared to the stated
purposes. Besides the Owner, Data may in some cases be accessible to persons involved in running
this Website (e.g. administration, sales, marketing, legal, system administration) or to external
providers (such as technical service providers, mail carriers, hosting providers, IT companies,
communications agencies) appointed as Data Processors where needed. An up-to-date list of these
parties can be requested from the Owner at any time.
Place
Data is processed at the Owner's offices and at any other locations where those involved in
processing are based.
Depending on the User's location, Data may be transferred to another country. Users can find more on
where such transferred Data is processed in the section on detailed processing of Personal Data.
Retention time
Personal Data is processed and stored for as long as needed for the purpose for which it was
collected, and may be kept longer where required by law or by User consent.
The purposes of processing
Data about the User is collected so the Owner can provide the Service, meet legal obligations,
respond to enforcement requests, protect its rights and interests (and those of Users or third
parties), and detect malicious or fraudulent activity. Data is also used for: Traffic optimisation
and distribution, User database management, Managing contacts and sending messages, Managing support
and contact requests, Interaction with live chat platforms, Analytics, Advertising, Hosting and
backend infrastructure, Displaying content from external platforms, and Remarketing and behavioural
targeting.
For details on the Personal Data used for each purpose, see the section "Detailed information on the
processing of Personal Data".
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Advertising
This type of service allows User Data to be utilised for advertising communication purposes. These
communications are displayed in the form of banners and other advertisements on this Website,
possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of
use are shown below.
Some of the services listed below may use Trackers to identify Users or they may use the behavioural
retargeting technique, i.e. displaying ads tailored to the User's interests and behaviour, including
those detected outside this Website.
For more information, please check the privacy policies of the relevant services.
Services of this kind usually allow Users to opt out of such tracking. Users may learn how to opt
out of interest-based advertising more generally by visiting the relevant opt-out section in this
document.
LinkedIn Ads (LinkedIn Ireland Unlimited Company)
LinkedIn Ads is an advertising service provided by LinkedIn Ireland Unlimited Company.
Category of Personal Information collected according to CCPA: internet information.
This processing constitutes:
a Sale in California
a Sharing in California
Google Ad Manager (Google Ireland Limited)
Google Ad Manager is an advertising service provided by Google Ireland Limited that allows the Owner
to run advertising campaigns in conjunction with external advertising networks that the Owner,
unless otherwise specified in this document, has no direct relationship with.
Category of Personal Information collected according to CCPA: internet information.
This processing constitutes:
a Sale in California
a Sharing in California
Analytics
The services listed here allow us to collect and analyse web traffic on this Website and to evaluate
how Users interact with it.
Google Analytics (Universal Analytics) (Google Ireland Limited)
Google Analytics (Universal Analytics) is a web analysis service provided by Google Ireland Limited.
The Data collected is used to evaluate use of this Website, produce activity reports, and may be
combined with other Google services.
Google may also use the Data to contextualise and personalise ads in its advertising network.
Category of Personal Information collected according to CCPA: internet information.
This processing constitutes:
a Sale in the United States
Hotjar (Hotjar Ltd.)
Hotjar is a service that helps us understand usage patterns and improve this Website. It analyses
aggregated interaction data to help us refine the user experience.
Category of Personal Information collected according to CCPA: internet information.
HubSpot Analytics (HubSpot, Inc.)
HubSpot Analytics is a web analytics service provided by HubSpot, Inc. The service records page
views and sessions to analyse how this Website is used and to attribute enquiries submitted later
(for example via a form) to their origin, such as a search engine, campaign or referring website.
Tracking is loaded only after prior consent given via the cookie settings ("Statistics" category).
Without consent, no HubSpot cookies are set and no data is transmitted to HubSpot. Consent can be
withdrawn at any time via the cookie settings; HubSpot cookies set until then are removed.
Cookies used: hubspotutk (visitor recognition, retention 6 months), __hstc (visit history, 6
months), __hssc (session management, 30 minutes), __hssrc (session detection, expires with the
browser session).
Data is stored in HubSpot's EU data centre (Frankfurt am Main, Germany). Transfers to HubSpot, Inc.
in the United States may occur as part of support and operational processes and are based on the
EU-U.S. Data Privacy Framework and Standard Contractual Clauses.
Personal Data processed: Trackers; Usage Data.
Place of processing: Germany (EU data centre) –
Privacy Policy.
Category of Personal Information collected according to CCPA: internet information.
Displaying content from external platforms
These services let Users view and interact with content from external platforms (e.g. embedded
widgets) directly on this Website.
Web traffic data may be collected on the relevant pages even when Users do not actively use the
service.
YouTube video widget (Privacy Enhanced Mode) (Google Ireland Limited)
YouTube is a video content visualisation service provided by Google Ireland Limited that allows this
Website to incorporate content of this kind on its pages.
This widget is set up in a way that ensures that YouTube won't store information and cookies about
Users on this Website unless they play the video.
Personal Data processed: Trackers; Universally unique identifier (UUID); Usage Data.
Category of Personal Information collected according to CCPA: identifiers; internet information.
This processing constitutes:
a Sale in California
Hosting and backend infrastructure
These services host Data and files so this Website can operate and may provide additional
infrastructure for specific features.
Some services use geographically distributed servers, so the precise location of processing may
vary.
OVHcloud
OVHcloud is a hosting and backend service provided by OVH Hosting Ltd., OVH Srl, OVH HISPANO SL, OVH
S.A.S., OVH GmbH or by OVH BV, depending on how the Owner manages the Data processing.
Category of Personal Information collected according to CCPA: internet information.
Interaction with live chat platforms
These services enable support communication via live chat. Browsing and Usage Data may be collected
on the relevant pages; chat conversations may be logged.
Zoho SalesIQ (Zoho Corporation GMBH)
Zoho SalesIQ provides interaction via a live chat platform (Zoho Corporation GMBH).
Personal Data processed: browser information; city; clicks; contents of the email or message;
country; county; email address; first name; geography/region; IP address; language; last name;
latitude (of city); longitude (of city); metro area; number of sessions; operating systems;
province; referral URL; session duration; session statistics; state; time zone; Trackers; User ID;
ZIP/Postal code.
Category of Personal Information collected according to CCPA: identifiers; internet information;
geolocation data; inferred information.
This processing constitutes:
a Sale in California
a Sharing in California
Managing contacts and sending messages
This type of service makes it possible to manage a database of email contacts, phone contacts or any
other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the
User, as well as when the User interacted with it, such as by clicking on links included in the
message.
ZOHO Campaigns (Zoho Corporation GMBH)
ZOHO Campaigns is an email address management and message sending service provided by Zoho
Corporation GMBH.
Personal Data processed: first name; language; last name; Trackers; Usage Data.
Category of Personal Information collected according to CCPA: identifiers; internet information;
inferred information.
This processing constitutes:
a Sale in California
a Sharing in California
Managing support and contact requests
These services handle support and contact requests (e.g. via email or contact form). The Personal
Data processed depend on the information Users provide and the communication channels used.
ZOHO CRM Email (Zoho Corporation GMBH)
ZOHO CRM Email is a support and contact request management service provided by Zoho Corporation
GMBH.
Personal Data processed: company name; country; Data communicated while using the service; date of
birth; email address; first name; gender; invoicing information; language; last name; phone number;
physical address; profession; profile picture; state; Trackers; Usage Data; various types of Data as
specified in the privacy policy of the service.
Category of Personal Information collected according to CCPA: identifiers; commercial information;
internet information; sensorial information; employment related information; inferred information.
This processing constitutes:
a Sale in California
Remarketing and behavioural targeting
These services support remarketing and behavioural targeting, including via Usage Data and Trackers.
Some providers support remarketing based on email lists.
Users can typically limit such tracking; see the relevant section of this document for further
details.
Google Signals (Google Ireland Limited)
This Website uses Google Signals, a feature of Google Analytics, which will associate the visitation
information that it collects from this Website with Google information from accounts of signed-in
Google-account users who have consented to this association for the purpose of ads personalisation.
This Google information may include User location, search history, YouTube history and Data from
sites that partner with Google, and is used to provide aggregated and anonymised insights into
Users' cross device behaviours.
Category of Personal Information collected according to CCPA: identifiers.
User database management
This type of service allows the Owner to build user profiles by starting from an email address, a
personal name, or other information that the User provides to this Website, as well as to track User
activities through analytics features. This Personal Data may also be matched with publicly
available information about the User (such as social networks' profiles) and used to build private
profiles that the Owner can display and use for improving this Website.
Some of these services may also enable the sending of timed messages to the User, such as emails
based on specific actions performed on this Website.
ZOHO CRM (Zoho Corporation GMBH)
ZOHO CRM is a User database management service provided by Zoho Corporation GMBH.
Personal Data processed: city; company name; country; date of birth; email address; first name;
gender; invoicing information; language; last name; phone number; physical address; profession;
profile picture; state; Trackers; Usage Data; various types of Data as specified in the privacy
policy of the service.
Category of Personal Information collected according to CCPA: identifiers; commercial information;
internet information; sensorial information; employment related information; inferred information.
This processing constitutes:
a Sale in California
Information on opting out of interest-based advertising
In addition to any opt-out feature provided by any of the services listed in this document, Users
may learn more on how to generally opt out of interest-based advertising within the dedicated
section of the Cookie Policy.
Cookie Policy
This Website uses Trackers. For more information, see the Cookie Policy in this
document.
Further Information for Users
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
Users have given their consent for one or more specific purposes.
provision of Data is necessary for the performance of an agreement with the User and/or for any
pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which the Owner is subject;
processing is related to a task that is carried out in the public interest or in the exercise of
official authority vested in the Owner;
processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a
third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the
processing, and in particular whether the provision of Personal Data is a statutory or contractual
requirement, or a requirement necessary to enter into a contract.
Further information about retention time
Personal Data shall be processed and stored for as long as required by the purpose they have been
collected for.
Therefore:
Personal Data collected for purposes related to the performance of a contract between the Owner
and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner's legitimate interests shall be retained as
long as needed to fulfill such purposes. Users may find specific information regarding the
legitimate interests pursued by the Owner within the relevant sections of this document or by
contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given
consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be
obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation
or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access,
the right to erasure, the right to rectification and the right to data portability cannot be
enforced after expiration of the retention period.
The rights of Users based on the General Data Protection Regulation (GDPR)
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
Withdraw their consent at any time. Users have the right to withdraw consent where they have
previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their
Data if the processing is carried out on a legal basis other than consent.
Access their Data. Users have the right to learn if Data is being processed by the Owner,
obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data
undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and
ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right to restrict the processing of
their Data. In this case, the Owner will not process their Data for any purpose other than storing
it.
Have their Personal Data deleted or otherwise removed. Users have the right to obtain the
erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller. Users have the right to
receive their Data in a structured, commonly used and machine readable format and, if technically
feasible, to have it transmitted to another controller without any hindrance.
Lodge a complaint. Users have the right to bring a claim before their competent data
protection authority.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the
European Union or to any international organisation governed by public international law or set up
by two or more countries, such as the UN, and about the security measures taken by the Owner to
safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this
document or enquire with the Owner using the information provided in the contact section.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority
vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may
object to such processing by providing a ground related to their particular situation to justify the
objection.
Users must know that, however, should their Personal Data be processed for direct marketing
purposes, they can object to that processing at any time, free of charge and without providing any
justification. Where the User objects to processing for direct marketing purposes, the Personal Data
will no longer be processed for such purposes. To learn whether the Owner is processing Personal
Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details
provided in this document. Such requests are free of charge and will be answered by the Owner as
early as possible and always within one month, providing Users with the information required by law.
Any rectification or erasure of Personal Data or restriction of processing will be communicated by
the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves
impossible or involves disproportionate effort. At the Users' request, the Owner will inform them
about those recipients.
Further information for Users in Brazil
This section of the document integrates with and supplements the information contained in the rest
of the privacy policy and is provided by the entity running this Website and, if the case may be,
its parent, subsidiaries and affiliates (for the purposes of this section referred to collectively
as "we", "us", "our").
This section applies to all Users in Brazil (Users are referred to below, simply as "you", "your",
"yours"), according to the Lei Geral de Proteção de Dados (the LGPD), and for such Users, it
supersedes any other possibly divergent or conflicting information contained in the privacy policy.
This part of the document uses the term "personal information" as it is defined in the LGPD.
The grounds on which we process your personal information
We can process your personal information solely if we have a legal basis for such processing. Legal
bases are as follows:
your consent to the relevant processing activities;
compliance with a legal or regulatory obligation that lies with us;
the carrying out of public policies provided in laws or regulations or based on contracts,
agreements and similar legal instruments;
studies conducted by research entities, preferably carried out on anonymised personal information;
the carrying out of a contract and its preliminary procedures, in cases where you are a party to
said contract;
the exercising of our rights in judicial, administrative or arbitration procedures;
protection or physical safety of yourself or a third party;
the protection of health, in procedures carried out by health entities or professionals;
our legitimate interests, provided that your fundamental rights and liberties do not prevail over
such interests; and
credit protection.
To find out more about the legal bases, you can contact us at any time using the contact details
provided in this document.
Categories of personal information processed
To find out what categories of your personal information are processed, you can read the section
titled "Detailed information on the processing of Personal Data" within this document.
Why we process your personal information
To find out why we process your personal information, you can read the sections titled "Detailed
information on the processing of Personal Data" and "The purposes of processing" within this
document.
Your Brazilian privacy rights, how to file a request and our response to your requests
Your Brazilian privacy rights
You have the right to:
obtain confirmation of the existence of processing activities on your personal information;
access to your personal information;
have incomplete, inaccurate or outdated personal information rectified;
obtain the anonymization, blocking or elimination of your unnecessary or excessive personal
information, or of information that is not being processed in compliance with the LGPD;
obtain information on the possibility to provide or deny your consent and the consequences
thereof;
obtain information about the third parties with whom we share your personal information;
obtain, upon your express request, the portability of your personal information (except for
anonymised information) to another service or product provider, provided that our commercial and
industrial secrets are safeguarded;
obtain the deletion of your personal information being processed if the processing was based upon
your consent, unless one or more exceptions provided for in art. 16 of the LGPD apply;
revoke your consent at any time;
lodge a complaint related to your personal information with the ANPD (the National Data Protection
Authority) or with consumer protection bodies;
oppose a processing activity in cases where the processing is not carried out in compliance with
the provisions of the law;
request clear and adequate information regarding the criteria and procedures used for an automated
decision; and
request the review of decisions made solely on the basis of the automated processing of your
personal information, which affect your interests. These include decisions to define your
personal, professional, consumer and credit profile, or aspects of your personality.
You will never be discriminated against, or otherwise suffer any sort of detriment, if you exercise
your rights.
How to file your request
You can file your express request to exercise your rights free from any charge, at any time, by
using the contact details provided in this document, or via your legal representative.
How and when we will respond to your request
We will strive to promptly respond to your requests.
In any case, should it be impossible for us to do so, we'll make sure to communicate to you the
factual or legal reasons that prevent us from immediately, or otherwise ever, complying with your
requests. In cases where we are not processing your personal information, we will indicate to you
the physical or legal person to whom you should address your requests, if we are in the position to
do so.
In the event that you file an access or personal information processing confirmation
request, please make sure that you specify whether you'd like your personal information to be
delivered in electronic or printed form.
You will also need to let us know whether you want us to answer your request immediately, in which
case we will answer in a simplified fashion, or if you need a complete disclosure instead.
In the latter case, we'll respond within 15 days from the time of your request, providing you with
all the information on the origin of your personal information, confirmation on whether or not
records exist, any criteria used for the processing and the purposes of the processing, while
safeguarding our commercial and industrial secrets.
In the event that you file a rectification, deletion, anonymization or personal information
blocking request, we will make sure to immediately communicate your request to other parties with
whom we have shared your personal information in order to enable such third parties to also comply
with your request, except in cases where such communication is proven impossible or involves
disproportionate effort on our side.
Transfer of personal information outside of Brazil permitted by the law
We are allowed to transfer your personal information outside of the Brazilian territory in the
following cases:
when the transfer is necessary for international legal cooperation between public intelligence,
investigation and prosecution bodies, according to the legal means provided by the international
law;
when the transfer is necessary to protect your life or physical security or those of a third
party;
when the transfer is authorised by the ANPD;
when the transfer results from a commitment undertaken in an international cooperation agreement;
when the transfer is necessary for the execution of a public policy or legal attribution of public
service;
when the transfer is necessary for compliance with a legal or regulatory obligation, the carrying
out of a contract or preliminary procedures related to a contract, or the regular exercise of
rights in judicial, administrative or arbitration procedures.
Further information for Users in the United States
This part of the document integrates with and supplements the information contained in the rest of
the privacy policy and is provided by the business running this Website and, if the case may be, its
parent, subsidiaries and affiliates (for the purposes of this section referred to collectively as
"we", "us", "our").
The information contained in this section applies to all Users (Users are referred to below, simply
as "you", "your", "yours"), who are residents in the following states: California, Virginia,
Colorado, Connecticut, Utah, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey,
Nebraska and Montana.
For such Users, this information supersedes any other possibly divergent or conflicting provisions
contained in the privacy policy.
This part of the document uses the term Personal Information (and Sensitive Personal Information).
Notice at collection
The following Notice at collection provides you with timely notice about the categories of
Personal Information collected or disclosed in the past 12 months so that you can exercise
meaningful control over our use of that Information.
While such categorization of Personal Information is mainly based on California privacy laws, it
can also be helpful for anyone who is not a California resident to get a general idea of what types
of Personal Information are collected.
Identifiers
Personal Information collected or disclosed: various types of Data as specified in the privacy
policy of the service, email address, Usage Data, Trackers, first name, last name, gender, date of
birth, phone number, physical address, profession, state, company name, language, profile picture,
country, city, invoicing information, Data communicated while using the service, User ID, IP
address, ZIP/Postal code, province, county, latitude (of city), longitude (of city), metro area,
geography/region, number of sessions, session duration, session statistics, referral URL, browser
information, time zone, operating systems, clicks, Universally unique identifier (UUID)
Sensitive Personal Information collected or disclosed: contents of the email or message
Purposes:
Traffic optimisation and distribution
User database management
Managing contacts and sending messages
Managing support and contact requests
Interaction with live chat platforms
Displaying content from external platforms
Retention period: for the time necessary to fulfill the purpose
Sold or Shared: Yes
Targeted Advertising: Yes
Third-parties: Cloudflare Inc., Zoho Corporation GMBH, Google Ireland Limited
Commercial information
Personal Information collected or disclosed: email address, various types of Data as specified
in the privacy policy of the service, Usage Data, Trackers, first name, last name, gender, date of
birth, phone number, physical address, profession, state, company name, language, profile picture,
country, city, invoicing information, Data communicated while using the service
Purposes:
User database management
Managing support and contact requests
Retention period: for the time necessary to fulfill the purpose
Sold or Shared: Yes
Targeted Advertising: Yes
Third-parties: Zoho Corporation GMBH
Internet or other electronic network activity information
Personal Information collected or disclosed: email address, various types of Data as specified
in the privacy policy of the service, Usage Data, Trackers, first name, last name, gender, date of
birth, phone number, physical address, profession, state, company name, language, profile picture,
country, city, invoicing information, Data communicated while using the service, User ID, IP
address, ZIP/Postal code, province, county, latitude (of city), longitude (of city), metro area,
geography/region, number of sessions, session duration, session statistics, referral URL, browser
information, time zone, operating systems, clicks, Universally unique identifier (UUID)
Sensitive Personal Information collected or disclosed: contents of the email or message
Purposes:
User database management
Managing contacts and sending messages
Managing support and contact requests
Interaction with live chat platforms
Analytics
Advertising
Hosting and backend infrastructure
Displaying content from external platforms
Remarketing and behavioural targeting
Retention period: for the time necessary to fulfill the purpose
Audio, electronic, visual, thermal, olfactory, or similar information
Personal Information collected or disclosed: email address, various types of Data as specified
in the privacy policy of the service, Usage Data, Trackers, first name, last name, gender, date of
birth, phone number, physical address, profession, state, company name, language, profile picture,
country, city, invoicing information, Data communicated while using the service
Purposes:
User database management
Managing support and contact requests
Retention period: for the time necessary to fulfill the purpose
Sold or Shared: Yes
Targeted Advertising: Yes
Third-parties: Zoho Corporation GMBH
Employment related information
Personal Information collected or disclosed: email address, various types of Data as specified
in the privacy policy of the service, Usage Data, Trackers, first name, last name, gender, date of
birth, phone number, physical address, profession, state, company name, language, profile picture,
country, city, invoicing information, Data communicated while using the service
Purposes:
User database management
Managing support and contact requests
Retention period: for the time necessary to fulfill the purpose
Sold or Shared: Yes
Targeted Advertising: Yes
Third-parties: Zoho Corporation GMBH
Inferences drawn from other personal information
Personal Information collected or disclosed: email address, various types of Data as specified
in the privacy policy of the service, Usage Data, Trackers, first name, last name, gender, date of
birth, phone number, physical address, profession, state, company name, language, profile picture,
country, city, invoicing information, Data communicated while using the service, User ID, IP
address, ZIP/Postal code, province, county, latitude (of city), longitude (of city), metro area,
geography/region, number of sessions, session duration, session statistics, referral URL, browser
information, time zone, operating systems, clicks
Sensitive Personal Information collected or disclosed: contents of the email or message
Purposes:
User database management
Managing contacts and sending messages
Managing support and contact requests
Interaction with live chat platforms
Retention period: for the time necessary to fulfill the purpose
Sold or Shared: Yes
Targeted Advertising: Yes
Third-parties: Zoho Corporation GMBH
Geolocation data
Personal Information collected or disclosed: first name, last name, User ID, IP address, city,
ZIP/Postal code, state, province, county, country, latitude (of city), longitude (of city), metro
area, geography/region, number of sessions, session duration, session statistics, referral URL,
browser information, language, time zone, operating systems, email address, clicks, Trackers
Sensitive Personal Information collected or disclosed: contents of the email or message
Purposes:
Interaction with live chat platforms
Retention period: for the time necessary to fulfill the purpose
To know more about your rights in particular to opt out of certain processing activities and to
limit the use of your sensitive personal information ("Limit the Use of My Sensitive Personal
Information") you can refer to the
"Your privacy rights under US state laws" section of our
privacy policy.
We won't process your Information for unexpected purposes, or for purposes that are not reasonably
necessary to and compatible with the purposes originally disclosed, without your consent.
What are the sources of the Personal Information we collect?
We collect the above-mentioned categories of Personal Information, either directly or indirectly,
from you when you use this Website.
For example, you directly provide your Personal Information when you submit requests via any forms
on this Website. You also provide Personal Information indirectly when you navigate this Website, as
Personal Information about you is automatically observed and collected.
Finally, we may collect your Personal Information from third parties that work with us in connection
with the Service or with the functioning of this Website and features thereof.
Your privacy rights under US state laws
You may exercise certain rights regarding your Personal Information. In particular, to the extent
permitted by applicable law, you have:
the right to access Personal Information: the right to know. You have the right to request
that we confirm whether or not we are processing your Personal Information. You also have the
right to access such Personal Information;
the right to correct inaccurate Personal Information. You have the right to request that we
correct any inaccurate Personal Information we maintain about you;
the right to request the deletion of your Personal Information. You have the right to request
that we delete any of your Personal Information;
the right to obtain a copy of your Personal Information. We will provide your Personal
Information in a portable and usable format that allows you to transfer data easily to another
entity, provided that this is technically feasible;
the right to opt out from the Sale of your Personal Information; We will not discriminate
against you for exercising your privacy rights.
the right to non-discrimination.
Additional rights for Users residing in California
In addition to the rights listed above common to all Users in the United States, as a User residing
in California, you have
The right to opt out of the Sharing of your Personal Information for cross-context behavioral
advertising;
The right to request to limit our use or disclosure of your Sensitive Personal Information to
only that which is necessary to perform the services or provide the goods, as is reasonably
expected by an average consumer. Please note that certain exceptions outlined in the law may
apply, such as, when the collection and processing of Sensitive Personal Information is necessary
to verify or maintain the quality or safety of our service.
Additional rights for Users residing in Virginia, Colorado, Connecticut, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska and Montana
In addition to the rights listed above common to all Users in the United States, as a User residing
in Virginia, Colorado, Connecticut, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New
Jersey, Nebraska and Montana you have
The right to opt out of the processing of your personal information for Targeted Advertising
or profiling in furtherance of decisions that produce legal or similarly significant effects
concerning you;
The right to freely give, deny or withdraw your consent for the processing of your Sensitive
Personal Information. Please note that certain exceptions outlined in the law may apply, such
as, but not limited to, when the collection and processing of Sensitive Personal Information is
necessary for the provision of a product or service specifically requested by the consumer.
Additional rights for users residing in Utah and Iowa
In addition to the rights listed above common to all Users in the United States, as a User residing
in Utah and Iowa, you have
The right to opt out of the processing of your Personal Information for Targeted
Advertising;
The right to opt out of the processing of your Sensitive Personal Information. Please note
that certain exceptions outlined in the law may apply, such as, but not limited to, when the
collection and processing of Sensitive Personal Information is necessary for the provision of a
product or service specifically requested by the consumer.
How to exercise your privacy rights under US state laws
To exercise the rights described above, you need to submit your request to us by contacting us via
the contact details provided in this document.
For us to respond to your request, we must know who you are. We will not respond to any request if
we are unable to verify your identity and therefore confirm the Personal Information in our
possession relates to you. You are not required to create an account with us to submit your request.
We will use any Personal Information collected from you in connection with the verification of your
request solely for verification and shall not further disclose the Personal Information, retain it
longer than necessary for purposes of verification, or use it for unrelated purposes.
If you are an adult, you can make a request on behalf of a child under your parental authority.
How to exercise your rights to opt out
In addition to what is stated above, to exercise your right to opt-out of Sale or Sharing and
Targeted Advertising you can also use the privacy choices link provided on this Website.
If you want to submit requests to opt out of Sale or Sharing and Targeted Advertising activities via
a user-enabled global privacy control, such as for example the Global Privacy Control
("GPC"), you are free to do so and we will abide by such
request in a frictionless manner.
How and when we are expected to handle your request
We will respond to your request without undue delay, but in all cases within the timeframe required
by applicable law. Should we need more time, we will explain to you the reasons why, and how much
more time we need.
Should we deny your request, we will explain to you the reasons behind our denial (where envisaged
by applicable law you may then contact the relevant authority to submit a complaint).
We do not charge a fee to process or respond to your request unless such request is manifestly
unfounded or excessive and in all other cases where it is permitted by the applicable law. In such
cases, we may charge a reasonable fee or refuse to act on the request. In either case, we will
communicate our choices and explain the reasons behind them.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages
leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of
public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this Website may provide the User
with additional and contextual information concerning particular Services or the collection and
processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Website and any third-party services may collect files
that record interaction with this Website (System logs) or use other Personal Data (such as the IP
Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the
Owner at any time. Please see the contact information at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its
Users on this page and possibly within this Website and/or, as far as technically and legally
feasible, sending a notice to Users via any contact information available to the Owner. It is
strongly recommended to check this page often, referring to the date of the last modification listed
at the bottom.
Should the changes affect processing activities performed on the basis of the User's consent, the
Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data) / Personal Information (or Information)
Any information that directly, indirectly, or in connection with other information, including a
personal identification number, allows for the identification or identifiability of a natural
person.
Sensitive Personal Information
Sensitive Personal Information means any Personal Information that is not publicly available and
reveals information considered sensitive according to the applicable privacy law.
Usage Data
Information collected automatically through this Website (or third-party services employed in this
Website), which can include: the IP addresses or domain names of the computers utilised by the Users
who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the
method utilised to submit the request to the server, the size of the file received in response, the
numerical code indicating the status of the server's answer (successful outcome, error, etc.), the
country of origin, the features of the browser and the operating system utilised by the User, the
various time details per visit (e.g., the time spent on each page within the Application) and the
details about the path followed within the Application with special reference to the sequence of
pages visited, and other parameters about the device operating system and/or the User's IT
environment.
User
The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency or other body which processes Personal Data on
behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with
others, determines the purposes and means of the processing of Personal Data, including the security
measures concerning the operation and use of this Website. The Data Controller, unless otherwise
specified, is the Owner of this Website.
This Website (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by this Website as described in the relative terms (if available) and on this
site/application.
Sale
Sale means any exchange of Personal Information by the Owner to a third party, for monetary or
other valuable consideration, as defined by the applicable privacy US state law. Please note that
the exchange of Personal Information with a service provider pursuant to a written contract that
meets the requirements set by the applicable law, does not constitute a Sale of your Personal
Information.
Sharing
Sharing means any sharing, renting, releasing, disclosing, disseminating, making available,
transferring, or otherwise communicating orally, in writing, or by electronic or other means, a
consumer's Personal Information by the business to a third party for cross-context behavioural
advertising, whether for monetary or other valuable consideration, including transactions between
a business and a third party for cross-context behavioural advertising for the benefit of a business
in which no money is exchanged, as defined by the California privacy laws. Please note that the
exchange of Personal Information with a service provider pursuant to a written contract that meets
the requirements set by the California privacy laws, does not constitute sharing of your Personal
Information.
Targeted advertising
Targeted advertising means displaying advertisements to a consumer where the advertisement is
selected based on Personal Information obtained from that consumer's activities over time and across
nonaffiliated websites or online applications to predict such consumer's preferences or interests,
as defined by the applicable privacy US state law.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include
all current member states to the European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker indicates any technology, e.g Cookies, unique identifiers, web beacons, embedded scripts,
e-tags and fingerprinting, that enables the tracking of Users, for example by accessing or storing
information on the User's device.
Legal information
This privacy statement has been prepared based on provisions of multiple legislations.
This privacy policy relates solely to this Website, if not stated otherwise within this document.
