Challenges
We know the hurdles
When your platform runs in production but continuously hits limits – our service contracts provide planning security.
Value
Why our service contracts are essential in the DevOps & Cloud environment
Modern IT landscapes are dynamic. Platforms, cloud infrastructures and CI/CD processes are continuously changing due to new requirements, increasing load, security requirements or organizational changes. One-time projects or ad-hoc consulting fall short here. Our support starts exactly here: It enables continuous development instead of reactive firefighting.
Our service contracts enable you to purchase missing expertise strategically and save time and money through professional execution. We provide holistic support and significantly shorten the time from idea to stable running application. Risks in the areas of availability, security and operations are reduced through proven best practices. Instead of expensive 24/7 consultants, we offer affordable on-demand consulting with long-term availability of expertise.
Like a senior engineer anchored in the process, we stop errors early, mentor your team and ensure that junior DevOps and platform engineers can proceed safely without anything going critically wrong. Through continuous knowledge transfer and feedback loops in regular sessions instead of ad-hoc project work, we build internal competence so that teams become more independent and only seek external support when needed. Companies gain planning security, technical stability and a long-term partner who understands their systems.
Approach
What fundamentally distinguishes our service contracts
Our service contracts combine strategic consulting with direct technical implementation. Decisions are not only recommended but implemented and validated together. We develop together with you the optimal interplay of consulting, hands-on support, sparring and continuous auditing, exactly tailored to the needs of your platform and your team.
Scope of Services
Services in Detail
Our support covers the typical areas of action in growing platform environments.
- Stabilization and hardening of existing platforms
- - We systematically analyze your existing platforms and identify vulnerabilities and improvement potential. Together we introduce security and compliance standards, gradually reduce technical debt, and increase the stability of your systems. We continuously work to make your platforms more robust and able to meet growing requirements.
- Optimization of CI/CD and release processes
- - We review your current build, test, and deployment processes and optimize them systematically. The goal is to accelerate release cycles while increasing the reliability of deployments. We automate recurring tasks, eliminate bottlenecks, and establish best practices so your teams can deliver faster and more safely.
- Introduction of uniform security and compliance standards
- - We help you establish uniform security and compliance standards across your entire organization. We rely on automated policies managed as code, implement security gates in your processes, and ensure audit-proof documentation. Regular audits ensure that standards are maintained and continuously improved.
- Building observability and monitoring structures
- - We establish comprehensive observability structures so you always have an overview of the state of your systems. This includes setting up logging, metrics, and tracing, configuring alerting systems, and defining service level objectives. We also develop incident response processes together with you so that problems can be quickly identified and resolved.
- Establishment of self-service and enablement concepts
- - We develop concepts that enable your teams to work more independently and efficiently. We create clear guardrails and guidelines that ensure security and consistency without restricting team autonomy. Through targeted knowledge transfer and continuous coaching, we ensure that your teams acquire the necessary competencies and can work independently in the long term.
Scope of Services
What we offer
From regular health checks to incident suppor. These concrete services form the core of our service contracts.
- Beratungstage / Hands-on-Support
- - Targeted implementation in your environment, active participation in pipelines, platforms and infrastructure.
- 1:1 Sparring-Sessions
- - Flexible appointments for architecture, CI/CD, security or platform questions, pairing and reviews.
- Zugang zu unserem Ticketsystem
- - Structured requests, backlog management, transparent prioritization and tracking.
- Initial-Auditierung
- - Comprehensive analysis at the beginning of the service contract for inventory and identification of areas for action.
- Vierteljährliche Auditierung
- - Regular reviews of the platform, pipelines and security standards to ensure best practices and continuous optimization.
- Regelmäßige Health-Checks
- - Continuous review of clusters and delivery pipelines for early problem detection.
- Incident Support
- - Professional support with defined response times for production-critical outages (for large service contracts).
- Kubernetes & Container-Orchestrierung
- - Migration to containerized microservices, multi-cluster setups, GitOps deployment with ArgoCD, OpenShift/Rancher/Kubernetes platforms.
- Infrastructure as Code & Automatisierung
- - Terraform/OpenTofu infrastructure for reproducible cloud environments, Ansible-based automation, GitLab CI/CD pipelines.
- Observability & Monitoring
- - Prometheus + Grafana stack, distributed tracing with Tempo and OpenTelemetry, centralized logging with Loki.
- GitOps & Continuous Delivery
- - ArgoCD setup for declarative deployment, multi-environment management with branch strategies and automated promotion workflows.
- Security & Compliance
- - Container image scanning, Network Policies, Pod Security Standards, RBAC concepts for regulated environments (DORA, BSI-Grundschutz).
Your Success
The measurable value of our service contracts
With a dedicated partner at your side, you gain transparency, stability and faster feedback.
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Common Questions
FAQ